Welcome to our FAQ page! Here, you'll find quick answers to common questions about our products, policies, and ordering process. If you need further assistance, we're just a message away and ready to help.
Can I return a product if I’m not satisfied?
Due to the unique nature of our handcrafted items, all sales are final. However, if your product arrives damaged or defective, please contact us within 48 hours of receipt to discuss a potential replacement or refund.
How are your products made?
Each of our products, including bowls, boards, and other woodcrafted items, is handcrafted from locally sourced, wind-fallen, dead, or diseased trees from Marysville, Washington. We take pride in transforming nature's discarded treasures into beautiful, functional pieces for your home.
Do you offer customization for any products?
While customization is not our primary focus, we’re open to discussing potential custom requests. Please contact us with your ideas, and we’ll see if we can accommodate them.
Can I return a product if I’m not satisfied?
Due to the unique nature of our handcrafted items, all sales are final. However, if your product arrives damaged or defective, please contact us within 48 hours of receipt to discuss a potential replacement or refund.
How should I care for my woodcrafted product?
To maintain the beauty and longevity of your product, we recommend hand washing with warm, soapy water and drying immediately. Apply a food-grade mineral oil or butcher block oil once or twice a year, depending on use.
How can I track my order?
Once your order has been shipped, you will receive an email with tracking information. If you have any questions about your order’s status, please contact us.
What payment methods do you accept?
Our e-commerce transactions are processed through Webflow and Stripe, allowing us to accept a variety of payment methods including major credit cards.
Do you offer international shipping?
Currently, we ship primarily within the United States. If you’re located outside of the U.S. and interested in our products, please contact us directly to discuss potential shipping options.
For any additional questions or assistance, please don't hesitate to contact us. We're here to ensure you have a wonderful experience with our products and services.
