At Sulliwood, we take pride in the quality and craftsmanship of our products. Due to the unique nature and artisanal process of our handcrafted items, all sales are final. We do not accept returns, exchanges, or cancellations. However, your satisfaction is important to us.
Damaged or Defective Items
If you receive an item that is damaged or defective upon arrival, please contact us within 48 hours of receiving your order. Provide detailed photos of the damage and a description of the issue so we can address it promptly. We will work with you to resolve the situation, which may include a replacement or a refund, depending on the circumstances.
Order Discrepancies
If there are any discrepancies with your order, such as missing or incorrect items, please contact us immediately so we can correct the issue.
Contact Us for Support
For any concerns or questions about your order, our customer support team is here to help. Reach out to us via email at thomas@sulliwood.com
We appreciate your understanding of our no-return policy and thank you for supporting our craftsmanship and sustainable practices.